Privacy Policy

Last updated: 15 June 2026

Jacqui's Cleaning Services ("we", "us", "our") respects your privacy. This policy explains what personal information we collect through our website and cleaning services, how we use it, and the choices you have. We handle personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information we collect

We only collect information you choose to give us. When you submit a form on our website, we may collect:

• Your name;
• Your phone number and email address;
• Your suburb or postcode;
• Details you provide about the cleaning you need (for example property type, service type, preferred date, and any notes).

If you contact us by phone or email, we collect whatever information you choose to share in that conversation.

How we use your information

We use your information only to:

• Respond to your enquiry and contact you back;
• Prepare and provide a quote;
• Arrange and deliver the cleaning services you request;
• Keep records of our dealings with you.

We do not sell your information, and we do not send marketing or promotional emails. We will only contact you about your enquiry or your booking.

How your information is handled and stored

Our website is hosted on Netlify, and form submissions are processed and stored using Netlify's form service. Because Netlify is based in the United States, your information may be stored or processed overseas. When you submit a form, the details are also emailed to us so we can respond.

We take reasonable steps to protect your information from misuse, loss, and unauthorised access, and we keep it only for as long as we need it to deal with your enquiry or provide our services.

Cookies and tracking

Our website does not use advertising or analytics tracking cookies. We use Google Fonts to display the site's typography, which means your browser requests font files from Google's servers and your IP address may be visible to Google as part of that request. No tracking profile is created by us.

Accessing or correcting your information

You can ask us to access, update, or delete the personal information we hold about you at any time. Just contact us using the details below and we'll action your request within a reasonable timeframe.

Complaints

If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the "last updated" date shown above.